Frequently Asked Questions
What is a default shipping address?
The default shipping address must match the billing address of the credit card used for payment. The order will ship to the default address.
What is a default credit card?
You may have specified more than one credit card in your account information. The default credit card is the card that will be charged with the value of your order unless you select another credit card to be charged for this order.
Can I have more than one billing address?
No. You cannot have more than one billing address. But you can change your billing address by editing it.
Can I have more than one shipping address?
No. Orders must ship to the billing address on the credit card.
How can I add a shipping address to my address list?
You can have only one shipping address which must match the credit card billing address.
Can I delete an address from my address list?
No. You cannot delete your address but you could change it by editing it.
How do I make changes to an address in my list?
To edit an address, click on Account Info. The details of your account are displayed. Click on the Edit button below the address that has to be changed.
How do I check the status of my order?
To check the status of an order, click on the Order Status link. If you know your order number, enter it and click on the Submit button. To view multiple orders, enter the sales order number or select the display type from the drop-down list and specify the desired period. All the orders you have placed with us, both through the web and through other means, are listed. Click on the order number whose status you want to check. The order details are displayed along with the tracking numbers for the shipments made.
How do I cancel an order?
To cancel an order, you must contact our customer service department at 800-638-8869. Bullion orders may not be cancelled. All other orders may be cancelled if they have not yet entered our processing department.
What are the benefits of registration?
As a registered customer, you become entitled to special discount schemes and promotional pricing offers. These schemes would become available to you not only on orders you place at our web store but also to orders through other channels.
I already have an account with you. Do I need to register again?
No. If you already have an account with us, contact our Customer Service; they will give you your login name and password. You can login and then change your password.
How can I place an order without using my credit card?
Our website only allows credit card orders. Please contact our Customer Service to place an order by check or money order.
What should I do if I forget my password?
If you are a registered user and forgot your password, then go to the Login page and press "Click here if you forgot your password". Enter your default E-mail address and click on submit. We will send your password to your default E-mail address.
Pricing and Discount
The price for each and every item on our online store has been carefully calculated in order to make sure that you get the best price. Check our website on a regular basis since we constantly change prices and provide discounts on particular items.
We accept the following credit cards: VISA, MasterCard, Discover and American Express. We also accept PayPal payments.
Tracking your Order
Click on the Order Status link on the top of the home page. If you know your sales order number, the enter it and click on the Submit button. To view multiple orders, enter the sales order number and specify the desired period. All the orders you have placed with us are listed. Click on the sales order number whose status you want to check. The order details are displayed along with the tracking numbers for the shipments made. To track the shipment you must go to the web site of the shipping carrier.